As estheticians and spa professionals, we know our clients come to us to feel good in their skin. They want strong, healthy skin, and it’s our job to help people put their best face forward - literally. So while we know we have the right product to get the job done (our organic, results-oriented professional skin care line, of course), we also need the proper know-how to use them. This is where Eminence Organics award-winning education comes in.
Here are all the ways that Eminence Organics ensures our partner spas are the skin care experts that their clients need:
When we enter a partnership with a spa, we invest in it. That means each of our new partners receives three in-spa trainings within the first three months of opening their Eminence Organics account. All team members are welcome, from estheticians and spa managers to front-desk staff and massage therapists. A higher frequency of training at the beginning helps increase understanding and retention of foundational information - so you’ll be feeling confident and knowledgeable when it comes to serving your customers. We’ll also help develop your spa menu, customize treatment protocols and merchandize your space.
We know that training once at the outset is not enough! Our team is here to continue with support. Our industry is ever-evolving and continuing education is essential: Whether you’re navigating a new trend, adding more staff or changing it up for seasonal changes, we’re here for you. We’ll also keep you updated and educated on our quarterly product launches, to keep things fresh and boost staff engagement.
While our Training Specialists and Sales Representatives are Eminence Organics pros, they are also experts on their region and marketplace. Our team will work with you to develop solutions to your education and business needs. This means trainings are never one-size-fits-all. As Allyson Friesen, Director of Customer Education, explains, “Our onsite trainings can be customized to what’s needed in that spa’s territory. If we’re looking at skin care needs for a spa - it’s going to be different whether it’s winter or spring; in Florida or in a mountainous region. We help focus solutions based on seasons, geography and demographics.”
Perhaps most importantly, regular trainings allow your local Eminence Organics team to get to know you and your business. They’ll be able to identify areas of opportunity, whether it be retailing, massage techniques or a tricky skin condition, and provide customized support to help you reach your goals.
While we love the relationships we’ve built between our local teams and our partner spas, we also know the importance of variety in education. Sean Kang, PhD, of the Department of Education at Dartmouth College, explains that learning in different settings and contexts helps us better comprehend and retain information. Eminence Organics education has you covered here, too. Our Regional Trainings provide an opportunity for our partner spas to learn from our International Trainers, who are both highly experienced and highly entertaining (if we do say so ourselves). These full day events allow a deeper dive into regionally relevant topics, product knowledge, skin care trends, or retail and massage techniques. It’s also a great way to network and learn from other partner spas in your area!
To cover all our bases and accommodate a myriad of learning styles, we also have additional resources available 24/7 to our partner spas. Think key learnings worksheets, videos, flashcards, professional-focused blog posts and more. Partners can explore and self-serve through a dedicated professional section on our website or reach out to their Sales Representative’s team for guidance.
Our E3 Certification is designed to equip estheticians with the product knowledge, skills and techniques to confidently perform signature Eminence Organics treatments as well as recommend at-home care. The program covers:
The history of Eminence
What makes our brand unique in the professional skin care industry
How to identify and treat your clients’ skin conditions
How to explain, in detail and by ingredient, how and why your recommendations will work.
Once you work through the modules and pass an examination (look at you go!), you’ll receive a signature E3 pin and certificate - ensuring you’re recognized by customers and employers alike for the Extraordinary Eminence Esthetician that you are!
So, who do we trust to measure the success of the Eminence Organics education program? Spa professionals, of course: The very people who see the results of their education mirrored in the results of their customers. Estheticians, spa owners and managers have voted Eminence Organics for Favorite Product Education in American Spas’ Professional’s Choice Awards for 10+ years in a row!
Even if you’re not yet a partner spa, you can still experience Eminence Organics education at schools and tradeshows:
Eminence Organics partners with over 20 esthetics schools throughout North America. We also offer brand presentations and demonstrations for non-partner schools because we believe that education elevates the industry as a whole.
We’re hard to miss at industry trade shows (see: the giant blow-up fruit hanging above our booth). Here, we offer half-hour training sessions and hands-on demonstrations right at our booth. We also conduct Master Classes at many of these events, led by our talented International Trainers or company president and Master Trainer Boldijarre Koronczay. These are intense, focused trainings on specific skin conditions, complete with technique demonstrations and a training certificate.
Customer Care & Product Service
Last but not least, we offer full-time support from our home office. Our Customer Care team can be reached for after-purchase support, and our Product Service team can help you with product use, application and any other questions. Get in touch at firstname.lastname@example.org, call 1-888-747-6342 or use live chat on our website.
Our ultimate goal: To educate our partner spas to be confident, trusted experts that stand out among the noise and get real results with our natural, organic and Biodynamic® skin care - a welcome relief to anyone struggling with their skin.
Interested in working with us? Fill out our Partner Application Form, and a representative from your area will be in touch.